Your Account Executive will serve as "Electronic Payment Counsel" to your company by:

• Returning all your calls and emails within 24 hours (typically within 2 hours)
• Managing through to your complete satisfaction any questions or issues you may have with the service
• Ensuring that your rates will never be raised except when Visa and MasterCard raise interchange and then only in direct proportion to the actual interchange increase
• Explaining your statements in detail as frequently as you request it to ensure you understand every figure
• Working with you to ensure that your staff has a smooth process in place for handling credit card payments from initiation to A/R
• Assisting your accounting department in reconciliation of merchant account statements with bank statements
• Providing a written analysis of your transaction and interchange patterns upon your request to ensure your staff is doing everything possible to minimize costs
• Remaining abreast of industry developments and issues that can affect your business and bringing them to your attention in the form of a documented business case
• Assisting you in finding ways to use tools such as Recurring Billing, Customer Card Number Storage, and Level III processing as a means of improving costs, customer service, collections, etc.