Customer Service Portal for Diamond Mind MasterCard

We want you to be thrilled with your Diamond Mind MasterCard Program. This portal is designed to put you in touch with the best person to answer your questions or help you, in a manner that suits you.

If you are ever not completely satisfied with the answers or service please call our Diamond Mind hotline located at the bottom of this page. Our long-term commitment to the Independent School market means that we want to hear about and address any issue that concerns you.

Need/Question

Service Points

Need to submit a payment?

Use this form online now.

Getting a decline? Have questions about specific transactions, invoices, payments and/or credit limits? Having trouble logging into online systems, etc.? Need Technical Support for iConnectData or SmartData Online?

Immediate response needed? Please contact Customer Service, available 24/7 - 800.741.4040 If not urgent... Use this form to send a task to us or request a call back. or Contact Rachael Olsen, Account Manager by phone at 800.741.4040, ext. 7761 or by email at rolsen@comdata.com

Would like to dispute a transaction? Need to cancel or order a new card?

Immediate response needed? Please contact Customer Service, available 24/7 - 800.741.4040 If not urgent... Disputes could be initiated online via iConnectData at http://www.iconnectdata.com/DM or Manage cards via iConnectData at http://www.iconnectdata.com/DM

Need assistance with making payment using Diamond Mind's ACH service?

Use this form to send a task to us or request a call back on how to make a payment using Diamond Mind's ACH service.

Not quite sure if things are working as well as they could? Looking for better ways to do things? Reconciliation? Card holder reviews? Want to expand your program but not sure how to leverage iConnectData or SmartData Online to do it?

Immediate response needed? Call the Diamond Mind Hotline at 888.566.0945, ext. 411 If not urgent... Use this form to send a task to us or request a call back.

Have questions about MasterCard benefits?

Please contact Rachael Olsen, Account Manager - 800.741.4040, ext. 7761 or rolsen@comdata.com You may also contact Diamond Mind Hotline at 888.566.0945, ext. 411