URGENT MATTERS

If a matter is URGENT and causing a disruption to your schools operation please call 888.566.0945 ext 222. Leave a message and someone will call you back promptly.

IMPORTANT MATTERS

Your Personal Account Representative able to help you with important, non-urgent matters such as: questions about recent account set ups, adding new service areas, integration with vendors such as Whipple Hill, Senior Systems, SilverPoint, infosnap and more, assistance reconciling your statements, changes to your number of accounts, or any thing you don't understand or agree with.

You can reach your Personal Account Representative using this form, by email or by phone 888.566.0945 (enter his or her extention of dial by last name). View a list of our Personal Account Representatives and their emails. If you are not sure who your Personal Account Representative is please email accountrepresentativelookup@diamondmindinc.com.

ROUTINE MATTERS

When you need help with routine matters such as; renting terminals, researching a transaction or deposit, finding a login id and password, schedule gateway training, obtain API documentation or changing the bank account into which we make deposits, you may task us with this work in two ways.

Email Form - Our email form is a great way to task us with investigating something when you don't need an answer right away. Rest assured that while another staff member may handle the research or task, your Personal Account Representative will be kept in the loop on your requests. Click here to submit form.

Phone Back - Our phone back customer service is available M-F, 9-5pm. Call 888.566.0945 ext 444. Leave us a message, detailing the nature of your request and the desired call back time, and we will do our utmost to call you back within two hours or at the date and time you wish.

GLOBAL ACCESS @DVANTAGE PASSWORD RESET

If your password expired after 30 days or your user id is locked, please call GA@ Help Desk at 800.688.5378.